We can’t listen to a podcast, read an article, attend a workshop or view online learning without the term ‘experience’ being mentioned. However, what does ‘the experience’ actually mean and how is it different from a ‘service’? If we have a reasonable understanding of ‘the experience’, how can we apply our understanding to what we do? And ultimately, and most importantly, how does the client benefit positively from an ’experience’ that is layered precisely on top of a service?
The experience is a term that is utilised extensively within the fitness industry and personal training. In this three-session workshop, we’ll define the experience and explore ways in which a PT can positively influence the client experience, which will result in both client and PT success.
Suggested Pre-requisite:
- CIMSPA: L3 Personal Trainer
Course Aims and Objectives:
- Broaden your knowledge and understanding of the client experience
- Improve your knowledge of, understanding of and confidence in how to influence the client experience
- Discover the importance of learning and development in the pursuit of the client experience
- Understand where to seek out great learning and development in the pursuit of the client experience
Author Bio
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Keith Smith
Energetic, humble and hugely entertaining as a tutor and trainer, Keith Smith has been involved in qualification delivery, assessing and quality assurance since 1997. Since then, he’s developed and delivered CPD and professional learning workshops for a variety of colleges, training providers, operators and equipment manufacturers, including Life Fitness, Hammer Strength, David Lloyd Clubs, Simply Gyms, Barnsley Premier Leisure, Total Fitness, Surrey Sports Park, Sefton Council, My Time Active and GymGear. Keith has also presented at industry events and conventions in the UK, China, Middle East, USA, Italy and India. Passionate about the exerciser experience, Keith is the first to admit he loves his job and has an extensive CV to prove it.
